Charlie Bishop is a seasoned enterprise strategist and the founder of the Profitability Index—a proprietary scoring system and coaching methodology designed to help executive teams predict, measure, and systematically improve organizational performance.

Now based in Chicago and serving as an Advisor at BoardQuest, Charlie brings an unmatched blend of C-suite experience and pragmatic insight to growth-minded leadership teams navigating transformation, scale, or turnaround.

His core philosophy, backed by research and real-world execution, is that profitability is not a mystery—it’s a process. There are sequential, mandatory, and often-overlooked steps that every leadership team can follow to improve their “batting average” toward profitability. His framework distinguishes between:

• Leading Indicators – high-impact, hard-to-measure inputs:

  • Leadership Alignment – Get the top two levels right, and everything else follows.

  • Workforce Experience – Engagement begins and ends with effective frontline leadership.

  • Customer Experience – The ultimate validator; keep them, or lose your edge.

• Lagging Indicator – Profitability itself:

  • Measured simply, but achieved only when the upstream inputs are aligned and performing.

Charlie pioneered the use of 'In-Process Quality' as a diagnostic tool to reveal an organization's Profitability Process Potential—a leading indicator for whether a company is on track or headed for trouble.

Throughout his career, Charlie has served as Chief Human Resources Officer and Senior Architect of Organization Effectiveness across a range of industries—distribution, healthcare, financial services, logistics, and consulting—and across pivotal business stages:

• Start-Up – FedEx

• Turnaround – ADT Security

• M&A Integration – Bank of America

• Enterprise Growth & Retooling – Baxter International

Charlie doesn’t just consult—he transforms. He’s the voice in the boardroom reminding leaders that making money isn’t the end goal—it’s the result of getting everything else right.